Frequently Asked Questions (FAQs)
Below you can find answers to the most common questions regarding the WARM – Promoting wellness and resilience in eco-anxiety online learning platform. If you need additional support, please contact the project team through the “Contact” page.
What is the purpose of the WARM platform?
The Platform provides free online training materials developed within the EU-funded WARM project. Its aim is to support professionals, educators and community members in understanding eco-anxiety, emotional resilience and climate-related mental health.
Is the platform free to use?
Yes. All courses and materials are completely free as part of the EU-funded WARM project.
Do I need an account to access the courses?
Yes. You must create a free account to access the modules, track your progress and receive certificates. A valid email address and username are required.
What data do you collect when I register?
We collect only essential information: username, email and password. Additional details about data processing are available in our Privacy Policy.
Do you track my activity or use analytics?
No. The Platform does not use Google Analytics, Meta Pixel or any tracking tools. Only essential cookies and internal LMS logs (e.g., course progress) are used.
Are my personal data protected?
Yes. The Platform follows GDPR requirements. Data are stored on secure servers within the EU, and processed only by authorized administrators and project partners.
Does the platform store sensitive data?
Some exercises include voluntary reflections related to eco-anxiety or emotions. If you choose to submit these, they may contain special category data. These are processed only with explicit consent.
How do I reset my password?
Use the “Forgot Password” option on the login page. You will receive an automated email with instructions to set a new password.
Can I delete my account?
Yes. You may delete your account through your user dashboard, or request deletion by contacting the administrator. All personal data will be removed unless legally required for EU project reporting.
Will I receive a certificate?
Yes. After completing a module or course, the system will automatically generate a certificate you can download from your dashboard.
What should I do if a module contains emotionally difficult content?
The Platform addresses climate emotions, eco-anxiety and psychological wellbeing. If any activity feels overwhelming, you may pause, skip or return later. The Platform is educational and not a substitute for professional mental health support.
Who developed the courses?
The courses are created by the WARM consortium, coordinated by Panteion University of Social and Political Sciences, together with partner organisations across Europe.
Can I use the materials in my organisation or classroom?
Yes. Non-commercial educational use is allowed. However, redistribution, modification or commercial use of materials is not permitted unless explicitly stated.
Which devices can I use?
The Platform is optimized for desktop, tablet and mobile devices. A modern browser (Chrome, Firefox, Safari or Edge) is recommended.
Who can I contact for support?
For technical or general questions, please use the “Contact” page or write to the project coordinator:
rectorate@panteion.gr
